Shipping Policy

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

We offer two shipping options to meet your needs:

Please note: Delivery times may vary depending on your location and customs processing. Some remote areas and parts of Asia may not be serviceable.

Accepted Payment Methods

We accept the following payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

Returns & Exchanges Policy

Quick Policy Summary

• Returns and exchanges accepted within 15 days of receipt
• Refunds processed within 7-10 business days after we receive your return
• Original proof of purchase required

Eligibility Requirements

To be eligible for a return or exchange:

• Item must be in original, unopened packaging
• Return must be requested within 15 days of delivery
• Original proof of purchase is required
• Product must be in resalable condition

Non-Returnable Items

For health, safety, and hygiene reasons, the following cannot be returned:

• Opened supplements from these categories:
  • Body products
  • Brain & Memory supplements
  • Energy products
  • Gut Health supplements
  • Kids & Babies products
  • Men’s Health supplements
  • Mood products
  • Multi-Vitamins
  • Muscles & Joints supplements
  • Probiotics
• Opened personal care items including:
  • Face products
  • Fragrance & Haircare products
• Makeup Products (for hygiene reasons)
• Items from Bundles and Savings! if the bundle is partially returned

Return & Exchange Process

Step 1: Contact Our Support Team

Email us at [email protected] with your return or exchange request within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Step 2: Wait for Authorization

Our team will review your request and email you a Return Authorization Number and shipping instructions within 2 business days.

Step 3: Package Your Item

Securely package the item in its original packaging, include your Return Authorization Number clearly visible on the outside, and all original documentation.

Step 4: Ship Your Return

Ship your return to our fulfillment center at the address provided in your authorization email. We recommend using a trackable shipping service.

Refund Information

Once we receive and inspect your return:

• Refunds will be processed to your original payment method within 7-10 business days
• Shipping fees are non-refundable (except for defective items)
• Exchange items will be shipped once we receive your return

Note: The time it takes for your refund to appear in your account may vary depending on your payment provider. Credit card refunds typically take 3-5 additional business days to process after we issue the refund.

Exchanges

• For exchanges of the same value: We’ll ship your replacement product once we receive your return
• No additional shipping charges for standard exchanges
• For exchanges of higher value, you’ll be invoiced for the difference